According to one source, your customers want the integration of AI into their lives. And you know the overall guest experience is key to your success as a hotelier. So, through AI, you can elevate your game plan and revolutionize how you take care of your hotel guests, providing them with just...
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Online review management is a key part of an hotelier's business because online reviews are powerful. So powerful in fact, that businesses are soliciting Google and Facebook reviews as part of their marketing strategy.
But what do you do with negative reviews, and should you respond to all...
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Hoteliers generally want to increase customer retention. The most important thing you can do to accomplish this is provide your hotel guests with top notch service that meets all of their needs. This is the single best way to make your customer’s happy, garner repeat business, and get good...
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The hotel industry is highly competitive, and you may be wondering how to make your inn stand out. You want to set your property apart from the crowd and create a wonderful experience for your guests.
It’s quite important for your overall success to present your inn in the best light...
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It’s never been more important to have a streamlined online booking process. Your customers are constantly using the internet to research lodging, check reviews, look for the best pricing, find contact info, and make reservations.
If your system isn’t up to par, you could be missing out....
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Revenue management for your hotel or bed and breakfast is key. As the owner of a hotel, your goal is to maximize your profits, and that starts with your room rates.
In this article, we look at six signs you might need to adjust your booking rates to increase your revenue.
#1: You Don’t...
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With more than 1,300,000 people employed in the hotel industry, many lodging properties are looking for ways to hire the best staff and keep them for the long-term.
In today’s job market that can be a challenging task. To help you hire effectively and provide the best in customer service,...
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Running a bed and breakfast is both rewarding and challenging. The rewards are plentiful, and you’re establishing a cozy lifestyle filled with new people.
As for the challenges, they generally stem from not having enough hours in the day to get all the work done. The answer? A...
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We live in a digital age, and nearly everything your customers do involves at least some research online. In addition, most bookings are made online. Check out these statistics:
An estimated 700 million people will book online by 2023.
More than 80% of US adults want to book their trips...
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What is shrinkage when it comes to your hotel?
According to Investopedia, shrinkage is the loss of inventory. In the case of your lodging property, this deals with your room inventory.
In this article, we look at how shrinkage can destroy your profits and how to recoup. But, first,...
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5 Essential tips for using your website to book more guests! Plus, a Free email course, Winning Web Strategies For Innkeepers.