According to the Harvard Business Review (HBR), customer experience is the number one reason travelers use to select hotels. This often outweighs the prices and the location.
What’s more, the HBR says customers who have the best past experiences at your hotel spend 140% more in the future...
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[caption id="attachment_866" align="aligncenter" width="660"] Solving reservation problems takes patience and finesse.[/caption]
Keeping your rooms as full as possible is essential to your bottom line. Customer satisfaction is also a key component to your profit margin.
Yet, you’ll...
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Travelers to any particular region will have a wide range of choices when it comes to accommodation. Some choose to stay in hotels while others prefer the ‘home away from home’ feeling that a bed and breakfast offers. Hotels and B&Bs are therefore always in competition. While some...
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Like with any other business, understanding the bottom line of your new bed and breakfast will help you to understand whether you are making a loss or profit from it and adjust your business practices accordingly. However, the catch is that not many new B&B owners really understand the top...
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5 Essential tips for using your website to book more guests! Plus, a Free email course, Winning Web Strategies For Innkeepers.