Hotel Propeller Blog

Archive for the ‘Hotel Operations’ Category

How to Deal with Unfriendly Guests

How to Deal with Unfriendly Guests
You know customer service is a vital piece to the success of your hotel property. And, you know that it is always easier to provide great service to happy customers. What is difficult, though, is providing excellent service to grumpy customers, even though it’s just as important. Consider...
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Why Chatbots Can Make a Difference to Your Bookings

Why Chatbots Can Make a Difference to Your Bookings
The potential impact of chatbots on the lodging industry is huge. Imagine the benefits of a concierge or customer service agent, but ones that can be in multiple locations at the same time. Today’s savvy hoteliers are using chatbots to improve the overall customer experience. Your...
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How Technology Is Changing the Face of Your Hotel

It’s no surprise that we live in a digital age. Many people today have great expectations when it comes to their access to the very best in technological conveniences. Technology impacts every part of our lives, and because of this, we are increasingly dependent on it. Because of this,...
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Should You Consider Changing Your DND Signs?

Should You Consider Changing Your DND Signs
For many, hanging the Do Not Disturb sign outside their hotel room door guarantees privacy and often an uninterrupted night’s sleep. Yet, this traditional sign has fallen out of favor as hotels across the United States are ditching their Do Not Disturb (DND) signs. Why? In the wake of...
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What You Can Do to Help Guests Have the Perfect Stay

What You Can Do to Help Guests Have the Perfect Stay
You may have heard the saying, “You’re only as good as your guests think you are.” As a hotel owner and operator, you probably also know that guest satisfaction should be the top priority of any hotel or bed and breakfast. Excellent customer service is a must, and staff should be...
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10 Point Checklist for Improving Your B&B Management

10 Point Checklist for Improving Your B&B Management
As a bed and breakfast owner, you want to succeed. This means full occupancy for the better part of the year, great food, beautiful curb appeal, and superb ambiance and comfort inside. It all starts with how you manage your B&B. In fact, your management sets the tone for your staff and...
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10 Things B&B Guests Want

10 Tips for Choosing The Right B&B
Here is what you're potential B2B guests are thinking... It’s vacation time. I want to try something new – a bed and breakfast. It'll be more home-like and very relaxing to stay at a B&B. Bed and breakfasts have cozy accommodations in a more private, less commercial...
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How B&Bs Can Be Profitable & Enjoyable To Operate

How B&Bs Can Be Profitable & Enjoyable to Operate
Are you thinking about opening a bed and breakfast? Are you ready to escape the daily grind of your 9-5 job? If you’ve reached the point of seriousness, you may have two unanswered questions: “Will I make money, and will I like it?” In this article, we look at how B&Bs can be...
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