Archive for the ‘Hotel Operations’ Category

You may have heard the saying, “You’re only as good as your guests think you are.” As a hotel owner and operator, you probably also know that guest satisfaction should be the top priority of any hotel or bed and breakfast. Excellent customer service is a must, and staff should be...
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As a bed and breakfast owner, you want to succeed. This means full occupancy for the better part of the year, great food, beautiful curb appeal, and superb ambiance and comfort inside. It all starts with how you manage your B&B. In fact, your management sets the tone for your staff and...
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Here is what you're potential B2B guests are thinking... It’s vacation time. I want to try something new – a bed and breakfast. It'll be more home-like and very relaxing to stay at a B&B. Bed and breakfasts have cozy accommodations in a more private, less commercial...
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Are you thinking about opening a bed and breakfast? Are you ready to escape the daily grind of your 9-5 job? If you’ve reached the point of seriousness, you may have two unanswered questions: “Will I make money, and will I like it?” In this article, we look at how B&Bs can be...
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For many people, starting a bed and breakfast is a life-long dream. For some, it starts with a daydream after long hours in a 9-5 job. For others, it’s the desire to do something on their own. In this article, we look at why people start B&Bs and give you some tips on how to decide...
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Most people don’t set out to end up on a hotel’s blacklist. And, you can bet the majority of accommodation properties don’t want to put people there either. Yet, unfortunately, sometimes this happens out of necessity. If you’ve been wondering if you should, and can, ban guests...
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Are you one of the many people who travels to eat? Do you enjoy the finest amenities in your lodging and in your meal choice? If so, you’ll enjoy this article as we look at seven of the best B&B’s in America for gourmet stays. We are picking out some of the best B&B’s for...
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You know that hotel cleanliness and service go hand in hand with customer loyalty. One of the first ratings potential guests look for before booking your property are customer reviews of your hotel service. (tweet this) Quality service is also key to visitors returning to your hotel. But,...
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Are you currently working with a booking system, or do you wonder about the effectiveness of the one you are using? In this article, we look at 10 tools your accommodation booking system must have. If you aren’t sure about the benefits of an online booking system, you’ll find all...
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According to the Harvard Business Review (HBR), customer experience is the number one reason travelers use to select hotels. This often outweighs the prices and the location. What’s more, the HBR says customers who have the best past experiences at your hotel spend 140% more in the future...
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