According to one survey, seven in 10 consumers in the United States say they spend more money doing business with a company that delivers great service than one that doesn’t.
Great customer service pays dividends, and for your property it means repeat customers and great word of mouth...
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You’ve dreamed of quitting your job and opening your own bed and breakfast in a beautiful part of the country on a little bit of land. You can’t wait to cook your signature dishes for others and meet the multitude of people coming through your doors.
Starting a bed and breakfast is a...
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For many people, the dream of owning a restaurant began in their own home kitchen many years ago as they experimented with recipes under mom’s watchful eye.
Now grown, it’s time to open that dream restaurant. But, opening a restaurant isn’t for the faint of heart. It takes a great...
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New ideas and new startups – this happens every single day all over the world, and the hotel industry isn’t immune to changes in the landscape.
Some of these benefit you, the property owner, while others serve the customer and are created to help them save time and money.
In this...
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In our digital age, there’s a piece of software or an app for just about anything. If you consider your needs, you can find at least several options.
With so many choices, how is an innkeeper to know which ones are best and will be the most beneficial. In this article, we look at some...
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You know customer service is a vital piece to the success of your hotel property. And, you know that it is always easier to provide great service to happy customers.
What is difficult, though, is providing excellent service to grumpy customers, even though it’s just as important. Consider...
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The potential impact of chatbots on the lodging industry is huge. Imagine the benefits of a concierge or customer service agent, but ones that can be in multiple locations at the same time.
Today’s savvy hoteliers are using chatbots to improve the overall customer experience.
Your...
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It’s no surprise that we live in a digital age. Many people today have great expectations when it comes to their access to the very best in technological conveniences.
Technology impacts every part of our lives, and because of this, we are increasingly dependent on it.
Because of this,...
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For many, hanging the Do Not Disturb sign outside their hotel room door guarantees privacy and often an uninterrupted night’s sleep.
Yet, this traditional sign has fallen out of favor as hotels across the United States are ditching their Do Not Disturb (DND) signs. Why?
In the wake of...
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Did you know more than half of your guests care about their dining options when staying at your property, regardless of whether it’s a hotel or a bed and breakfast?
Food is often a determining factor when your guests choose where to stay during their visit to your locale. Not only do...
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5 Essential tips for using your website to book more guests! Plus, a Free email course, Winning Web Strategies For Innkeepers.