In our digital age, it’s so easy to see what other guests thought of their stay at your property, and hopefully your Google and Facebook reviews are top notch.
You’ll find that the overall guest experience is vital to your success in the hospitality arena. It’s up to you and your staff...
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A guest house is different from a hotel. It’s most often a separate, free-standing structure that you rent to a person. They are on their own when it comes to meal preparation, and the house feels more like a home.
So, if you’re thinking about owning and operating a guest house, what can...
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As a bed and breakfast owner, you probably know it’s imperative that you have a mobile-friendly, responsive, fast website. It’s the most important piece in your online marketing presence.
Yet, if you’re like many small business owners, you may also think your digital marketing...
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It’s a new world when it comes to customer happiness in our ultra-digital age.
In a time when your guests can have just about anything they want in less than two days, you can bet they have some pretty hefty expectations when it comes to your hotel property. Do you know what these are?
To...
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According to one survey, seven in 10 consumers in the United States say they spend more money doing business with a company that delivers great service than one that doesn’t.
Great customer service pays dividends, and for your property it means repeat customers and great word of mouth...
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You’ve dreamed of quitting your job and opening your own bed and breakfast in a beautiful part of the country on a little bit of land. You can’t wait to cook your signature dishes for others and meet the multitude of people coming through your doors.
Starting a bed and breakfast is a...
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For many people, the dream of owning a restaurant began in their own home kitchen many years ago as they experimented with recipes under mom’s watchful eye.
Now grown, it’s time to open that dream restaurant. But, opening a restaurant isn’t for the faint of heart. It takes a great...
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New ideas and new startups – this happens every single day all over the world, and the hotel industry isn’t immune to changes in the landscape.
Some of these benefit you, the property owner, while others serve the customer and are created to help them save time and money.
In this...
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In our digital age, there’s a piece of software or an app for just about anything. If you consider your needs, you can find at least several options.
With so many choices, how is an innkeeper to know which ones are best and will be the most beneficial. In this article, we look at some...
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You know customer service is a vital piece to the success of your hotel property. And, you know that it is always easier to provide great service to happy customers.
What is difficult, though, is providing excellent service to grumpy customers, even though it’s just as important. Consider...
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5 Essential tips for using your website to book more guests! Plus, a Free email course, Winning Web Strategies For Innkeepers.