Hotel Propeller Blog

Hotel Propeller

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The Top 7 Things Your Guests Expect – Do You Do This?

The Top 7 Things Your Guests Expect - Do You Do This
It’s a new world when it comes to customer happiness in our ultra-digital age. In a time when your guests can have just about anything they want in less than two days, you can bet they have some pretty hefty expectations when it comes to your hotel property. Do you know what these are? To...
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How to Deal with the Most Common Guest Problems

How to Deal with the Most Common Guest Problems
According to one survey, seven in 10 consumers in the United States say they spend more money doing business with a company that delivers great service than one that doesn’t. Great customer service pays dividends, and for your property it means repeat customers and great word of mouth...
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The Cost of Operating a Bed and Breakfast In 2019

The Cost of Operating a Bed and Breakfast In 2019
You’ve dreamed of quitting your job and opening your own bed and breakfast in a beautiful part of the country on a little bit of land. You can’t wait to cook your signature dishes for others and meet the multitude of people coming through your doors. Starting a bed and breakfast is a...
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10 Challenges to Owning A Restaurant

10 Challenges to Owning A Restaurant
For many people, the dream of owning a restaurant began in their own home kitchen many years ago as they experimented with recipes under mom’s watchful eye. Now grown, it’s time to open that dream restaurant. But, opening a restaurant isn’t for the faint of heart. It takes a great...
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How to Deal with Unfriendly Guests

How to Deal with Unfriendly Guests
You know customer service is a vital piece to the success of your hotel property. And, you know that it is always easier to provide great service to happy customers. What is difficult, though, is providing excellent service to grumpy customers, even though it’s just as important. Consider...
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Why Chatbots Can Make a Difference to Your Bookings

Why Chatbots Can Make a Difference to Your Bookings
The potential impact of chatbots on the lodging industry is huge. Imagine the benefits of a concierge or customer service agent, but ones that can be in multiple locations at the same time. Today’s savvy hoteliers are using chatbots to improve the overall customer experience. Your...
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How Technology Is Changing the Face of Your Hotel

It’s no surprise that we live in a digital age. Many people today have great expectations when it comes to their access to the very best in technological conveniences. Technology impacts every part of our lives, and because of this, we are increasingly dependent on it. Because of this,...
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Should You Consider Changing Your DND Signs?

Should You Consider Changing Your DND Signs
For many, hanging the Do Not Disturb sign outside their hotel room door guarantees privacy and often an uninterrupted night’s sleep. Yet, this traditional sign has fallen out of favor as hotels across the United States are ditching their Do Not Disturb (DND) signs. Why? In the wake of...
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