You know customer service is a vital piece to the success of your hotel property. And, you know that it is always easier to provide great service to happy customers.
What is difficult, though, is providing excellent service to grumpy customers, even though it’s just as important. Consider...
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The potential impact of chatbots on the lodging industry is huge. Imagine the benefits of a concierge or customer service agent, but ones that can be in multiple locations at the same time.
Today’s savvy hoteliers are using chatbots to improve the overall customer experience.
Your...
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It’s no surprise that we live in a digital age. Many people today have great expectations when it comes to their access to the very best in technological conveniences.
Technology impacts every part of our lives, and because of this, we are increasingly dependent on it.
Because of this,...
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For many, hanging the Do Not Disturb sign outside their hotel room door guarantees privacy and often an uninterrupted night’s sleep.
Yet, this traditional sign has fallen out of favor as hotels across the United States are ditching their Do Not Disturb (DND) signs. Why?
In the wake of...
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Did you know more than half of your guests care about their dining options when staying at your property, regardless of whether it’s a hotel or a bed and breakfast?
Food is often a determining factor when your guests choose where to stay during their visit to your locale. Not only do...
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You may have heard the saying, “You’re only as good as your guests think you are.”
As a hotel owner and operator, you probably also know that guest satisfaction should be the top priority of any hotel or bed and breakfast. Excellent customer service is a must, and staff should be...
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Is your website costing you guests? If you haven’t updated your restaurant in the last five years or added new content in the last year, chances are it is.
As a hotel, your guests’ first impression of you is online. Take a look at your digital footprint. Is it compelling? Would you be...
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What interesting things happen at your hotel that create discussion points for visitors? How do you share these stories?
What made you start your hotel? Why did you choose the location? What unique and compelling things are tied to your hotel that help you have engaging conversations with...
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One of the best marketing strategies for your hotel is to get involved in your community.
When you build relationships with other businesses and locals, you have a better chance to contribute to the overall well-being of your city.
In this article, we look at how to connect your hotel...
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It goes without saying, or it should, that if you run a hotel or a bed and breakfast, you need a website.
In addition, you need a website that is responsive to screen size and mobile-friendly so that it is user friendly to all of your website visitors whether they’re using a...
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5 Essential tips for using your website to book more guests! Plus, a Free email course, Winning Web Strategies For Innkeepers.