[caption id="attachment_2119" align="aligncenter" width="660"] Guest follow up shows your customers you care and encourages customer loyalty.[/caption]
You’ve done the legwork, and you’ve trained your staff. You know that providing customer service that goes above and beyond is key to your...
Continue Reading »
It’s never been more important to have a streamlined online booking process. Your customers are constantly using the internet to research lodging, check reviews, look for the best pricing, find contact info, and make reservations.
If your system isn’t up to par, you could be missing out....
Continue Reading »
With thousands of available hotel rooms nationwide, setting your property above others in your city and getting the competitive advantage is paramount to your success.
The hotel landscape is increasingly competitive in the last year due to not only the Covid pandemic, but to new brands and...
Continue Reading »
Do you have a loyalty program at your hotel? If not, you should.
Are you using your loyalty program in an effective manner? If not, you should.
For many hoteliers, leveraging loyalty rewards programs is a game changer. These types of programs boost return visits by guests and encourage...
Continue Reading »
Revenue management for your hotel or bed and breakfast is key. As the owner of a hotel, your goal is to maximize your profits, and that starts with your room rates.
In this article, we look at six signs you might need to adjust your booking rates to increase your revenue.
#1: You Don’t...
Continue Reading »
With more than 1,300,000 people employed in the hotel industry, many lodging properties are looking for ways to hire the best staff and keep them for the long-term.
In today’s job market that can be a challenging task. To help you hire effectively and provide the best in customer service,...
Continue Reading »
Impressing and surprising your hotel guests with exceptional customer service is what every hotel owner and manager should strive for for many reasons.
One of those reasons is to get positive online reviews.
In today’s ultra-digital world where people’s opinions are always on and...
Continue Reading »
With nearly five billion people active on the internet as of October 2020, this is where most of your potential customers go when they want to learn more about your hotel.
Your website is your most pivotal and influential marketing platform. Your future guests will visit to not only book a...
Continue Reading »
Looking to attract guests? Marketing your hotel is key to helping you get more bookings and increase your revenue. The messages you put out into the digital arena are what compel customers to book with your hotel.
Attracting guests to your hotel all year long is key. Yet, some hotel owners...
Continue Reading »
For those of us in the hospitality industry, 2020 will be remembered as a unique year. While 2021 may look similar, it just may turn out better for your bed and breakfast with some enhanced marketing trends.
So, how can you weather the continued storm of the COVID pandemic and grow your...
Continue Reading »
5 Essential tips for using your website to book more guests! Plus, a Free email course, Winning Web Strategies For Innkeepers.