Hotel Propeller

Seeing photos of your hotel is one of the most important things to potential customers. It can impact their booking decisions and either keep them on your website or send them looking at the competition. In fact, a study by TripAdvisor found that the photos on your hotel website have a...
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Hoteliers generally want to increase customer retention. The most important thing you can do to accomplish this is provide your hotel guests with top notch service that meets all of their needs. This is the single best way to make your customer’s happy, garner repeat business, and get good...
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The hotel industry is highly competitive, and you may be wondering how to make your inn stand out. You want to set your property apart from the crowd and create a wonderful experience for your guests. It’s quite important for your overall success to present your inn in the best light...
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The Covid pandemic has changed life as we know it. This includes everything from day to day living to what is available to purchase and to what vacations and travel look like. As countries re-open and travel begins to accelerate, people have new priorities. Travel is opening back up, but the...
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When travelers are looking for bed and breakfast lodging, you know they are looking for something more than the traditional hotel. These travelers are looking for an experience. They want a cozy place to stay full of hospitality, ambiance, and terrific customer service. To get them to choose...
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[caption id="attachment_2119" align="aligncenter" width="660"] Guest follow up shows your customers you care and encourages customer loyalty.[/caption] You’ve done the legwork, and you’ve trained your staff. You know that providing customer service that goes above and beyond is key to your...
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It’s never been more important to have a streamlined online booking process. Your customers are constantly using the internet to research lodging, check reviews, look for the best pricing, find contact info, and make reservations. If your system isn’t up to par, you could be missing out....
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With thousands of available hotel rooms nationwide, setting your property above others in your city and getting the competitive advantage is paramount to your success. The hotel landscape is increasingly competitive in the last year due to not only the Covid pandemic, but to new brands and...
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Do you have a loyalty program at your hotel? If not, you should. Are you using your loyalty program in an effective manner? If not, you should. For many hoteliers, leveraging loyalty rewards programs is a game changer. These types of programs boost return visits by guests and encourage...
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Revenue management for your hotel or bed and breakfast is key. As the owner of a hotel, your goal is to maximize your profits, and that starts with your room rates. In this article, we look at six signs you might need to adjust your booking rates to increase your revenue. #1: You Don’t...
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